Help me!
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    • Help me!

    Do you have questions about Monai, our products or services? Here you will find answers to frequently asked questions. We have carefully compiled the information to quickly provide you with the information you need. If your question is not listed, please feel free to contact us, we will be happy to help you.

    1. 📄 Order
      1. 📄 Do I need to create an account to order?
      2. 📄 Will I receive a confirmation of my order?
      3. 📄 Can I track my order?
      4. 📄 Can I add anything else to my order?
      5. 📄 Can I pick up my order at the store?
      6. 📄 Can I purchase a gift certificate?
    3. 📄 Shipping
      1. 📄 What are the delivery costs?
      2. 📄 What countries do you ship to?
      3. 📄 What is the delivery time for my order?
      4. 📄 Can I track my parcel?
      5. 📄 When will my package be delivered?
      6. 📄 According to the shipping status from GLS, my package has been delivered, but I haven't received anything. What should I do?
      7. 📄 Can I choose a courier service other than GLS?
    5. 📄 Payment
      1. 📄 What are the payment options?
      2. 📄 Can I pay without creating an account?
      3. 📄 I paid but did not receive a confirmation email. What should I do?
      4. 📄 How do I use my discount code?
      5. 📄 How do I use a gift voucher?
      6. 📄 I am exempt from VAT, but still have to pay it. How is this possible?
    7. 📄 Return
      1. 📄 Can I cancel my order?
      2. 📄 Ik heb me bedacht. Kan ik mijn bestelling retourneren?
      3. 📄 Ik heb een foutief artikel besteld. Kan ik dit omruilen?
      4. 📄 I have received a damaged or incorrectly delivered item. What now?
    9. 📄 Education
      1. 📄 I have booked a training course but want to cancel it. What should I do?
      2. 📄 I have booked a training but still can't attend. What should I do?
      3. 📄 I've booked a training course, but I'm sick. What should I do?
      4. 📄 How do I find my online course?
    11. 📄 Varia
      1. 📄 Do you participate in sales?
      2. 📄 Do you have a physical store?
      3. 📄 How long do I have a warranty on electrical appliances?